Refund and Returns Policy
Returns
We accept returns within 30 days of delivery.
To be eligible for a return:
- The item must be unused and in its original condition.
- The item must be returned in its original packaging.
- Proof of purchase may be required.
Non-Returnable Items
The following items cannot be returned:
- Gift cards
- Downloadable software or digital products
- Personalized or custom-made products
- Clearance or final sale items
Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
If approved:
- Refunds will be issued to the original payment method.
- Processing times may vary depending on your payment provider.
- Shipping costs are generally non-refundable unless the return is due to our error.
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery. We will work to resolve the issue through a replacement, exchange, or refund where appropriate.
Order Cancellations
Orders may be canceled before shipment. Once an order has been shipped, it may no longer be eligible for cancellation and will be subject to the return process.
Exchanges
We replace items only if they are defective, damaged, or received incorrectly, subject to product availability.
Late or Missing Refunds
If you have not received your refund:
- Check your bank account again.
- Contact your credit card company or payment provider.
- Contact your bank, as processing times can vary.
If you have completed these steps and still have not received your refund, please contact customer support.
Policy Changes
We reserve the right to update or modify this Refund and Return Policy at any time. Any changes will be posted on this page with an updated revision date.